Return & Refunds Policy

We do not provide refunds, however, we will provide an exchange under the following terms:

• We require a receipt or proof of purchase.
• Goods must be returned with 14-days of purchase
• Goods must be returned in original condition as purchased with labels and tickets attached

Several types of goods are exempt from being returned such as sale items and discounted items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

To return your product, you should mail to us at: 

Photoprints
6/11 Northside Drive
Westgate
Auckland 0814
New Zealand

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.